Insurance Restoration Specialists, Inc.
I will always remember that Sunday when I received word of our first employee positive test for COVID. I knew I needed a company that would sanitize our Municipal Building – not once but regularly. I called many companies, starting with the ones we do business with regularly. Only one company – IRS – returned my call and responded within hours. IRS responded that Sunday in March and every week since then delivering exceptional service without issue or complaint.
The touch point cleaning done weekly by IRS is one of many strategies we have implemented to keep our employees, and the public, safe. It is an essential component of our overall approach to staying open for business through a pandemic.
It is important to me that you know how very much your work is appreciated and how needed it continues to be all these months later. IRS gave me some level of peace of mind at a time when that was nearly impossible. I just can’t thank you enough.
In a time of crisis, reliability, professionalism, and excellent service are greatly valued. IRS has been there for Brick Township and we appreciate your commitment to excellence and service.
IRS is large enough to handle a major emergency response in a large facility and agile enough to respond with a small crew to a residential flood at the same time. I have no difficultly communicating with both their crews and crew foreman on jobsites and they follow directions expertly. They are well-trained in appropriate disciplines involving their work. They hold such industry certifications and Certified Restorer, Water Loss Specialist, Applied Structural Drying technician and various mold worker certifications. Workers are also highly trained in proper safety and health practices and procedures required by OSHA and PEOSHA on their jobs. They benefit greatly from having an in-house safety and health expert, mainly Mr. Tom Peter, MS, CIH. Tom brings more than 20 years’ experience in the safety and health field as well as expertise in indoor air quality, mold assessment and remediation, microbial decontamination and HVAC systems hygiene and operation to his position at IRS. Their training is second to none with respect to mandated health and safety training and I doubt that many other restoration firms in the United States have the in-house capabilities that Tom brings to IRS.
They are knowledgeable with regards to environmental rules and regulations and my go to for spills of any size. I know when IRS is called out my company will be protected; the work will be done satisfactorily for all parties involved and the paperwork trail will be completed.
When IRS is called, I can relax knowing my company is in the competent hands of a dedicated professional team.
John was especially helpful and quick to respond when I called.
I thank you and will recommend your company if anyone has a need.
Your staff packed out my home, itemized my damaged and good contents, moved furniture to our temporary housing, moved us from the temporary housing back to our new home and finally just brought all of our stuff from storage.
They were professional, but also compassionate when doing their job. And I mean everyone: from the packers up to the supervisors. Our stuff was handled with care and came back to us unscathed.
I would like to specifically mention Tito, Jim Paluzzi and most of all Antoinette Vera. They all made this horrific situation a little easier.
You have a great company and wonderful staff that work for you.
IRS has worked on every emergency response situation for me that you can think of, including fire restorations, mold, sprinkler head leaks, sewage backups, glycol leaks etc. They have also proved their professionalism in every work environment whether it be commercial office space or medical offices that are patient sensitive. I would highly recommend IRS to any property management firm and feel absolutely confident than you would be satisfied with the professionalism, workmanship and competitive pricing.
Our Parish Center is back up and running and the different groups who utilize the facility are glad to be back in their old stomping grounds.
Next came the team of Jon and Evan to reconstruct our bathroom and lay our carpeting. Within hours of choosing flooring, carpeting, bathroom vanity and pantry, and paint, the IRS team had the materials in hand and were installing them. Within a short period of time, our rest room was back in business and looking better than ever.
In all of our past experience with Insurance Restoration Specialists, Inc., we have found them to be extremely competent and capable throughout the entire claims process and are happy to submit our recommendation on their behalf.
Shortly after the completion of the administration building, our township community center was damaged by a significant rainfall. Once again IRS was contacted, and we are proud to say that this project revealed the same results.
Every team that came in from the demo to the pack out to construction to pack in were excellent. Everyone made our journey a little easier by being very compassionate. We want to make special mention of John Saia and Jimmy. We had a lot of personal contact with both of them and they made sure everything went along without a hitch. John went above and beyond to assist us during the construction time. And he promised to get us back into our home within 4 weeks which he was just off by a few days.
John and his teams are very valuable assets to your company.
My husband and myself just wanted to be sure you were informed how happy we were with your company and its personnel and would highly recommend you.
From the day of the fire to the day we moved back into our home, we worked with your approved contractor, Insurance Restoration Specialists (IRS), who saw to it that every detail – from board-up to managing our home’s contents to rebuilding our home – was properly handled. Very few people understand all phases of a fire and its aftermath. This is an education I could have done without. IRS walked me through each phase of the process and explained what had to be done. Very seldom, if at all, did I not get information and communication from their experts, their tradespeople, and even their owner.
Our salvageable belongings were handled with great care. There was not a chipped plate or damaged piece of furniture. The quality of workmanship was great. IRS used a mix of contractors that they supplied, as well as some local contractors which I recommended. John James was the IRS superintendent coordinating the work. He communicated daily with me or my son throughout the entire project. It was a pleasure working with him.
As an insurance agent, the time when clients need us the most is when they have a loss. The quality of claims service that is delivered can enhance or ruin a client relationship. Over the 25 years that we have worked together there has never been an instance where your services have not been prompt, thorough, effective, and professional. Quite frankly, I look forward to claims on which we have worked together because I know that you are going to make me look good!
In today’s world where we are all spread too thin, people seldom take the time to acknowledge and thank others for jobs that are well done. I have an extremely happy client – and while I could take full credit for this, I think that you are a big part of it so I wanted to thank you and your staff for another great job!
IRS has worked on every emergency response situation for me that you can think of, including fire restorations, mold, sprinkler head leaks, sewage backups, glycol leaks, etc. They have also proved their professionalism in every work environment whether it be commercial office space or medical offices that are patient sensitive. I would highly recommend IRS to any property management firm and feel absolutely confident that you would be satisfied with the professionalism, workmanship, and competitive pricing.
When the inevitable leak, break, or accident occurs, the downtime to the affected areas can be catastrophic in in this environment. As a healthcare facility manager I am expected to control and remediate affected areas as quickly and safely as possible all while maintaining federal and state guidelines to insure there are no problems after the event.
We have found time after time that one call to Insurance Restoration Services solves these concerns backed by all the required documentation. We are also very pleased with the turnaround time for our clients to return to the affected areas. I personally don’t see how it can physically be faster as they attach the problem with the equipment, manpower, and knowledge to get the problem repaired and cleaned up fast. They offer all trades for repairs such as electricians, plumbers, and HVAC.
I am very pleased with the dozen or so responses they have made for us over the years, and for these reasons I highly recommend IRS.
IRS did an excellent job of coordinating all the elements (insurance, contractors, and me) to bring this job to a successful and happy ending. My kitchen is as good as new if not better!
Thank you again Nick, for all you and your colleagues at IRS did to resolve my issue in such a knowledgeable and professional way.